Privacy Policy

1. Overview

Lens AI is a product of Thought Industries, Inc. ("Thought Industries", "we", "us", or "our"). This Privacy Policy explains how we collect, use, and share information when you use the Lens AI website, dashboard, and embeddable widget (collectively, the "Services").

By using the Services, you agree to the practices described in this policy.

2. Information We Collect

We collect the following categories of information:

• Account information you provide when you sign up, such as your name, email address, and company details.
• Content you connect to the Services, including documents and sources you choose to ingest for search and assistance.
• Usage data about how you interact with the dashboard and widget, such as queries, feature usage, and diagnostic events.
• Technical data such as IP address, browser type, device information, and cookies used to operate and secure the Services.

3. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the Services.
• Power search, retrieval, and assistant responses for your connected content.
• Authenticate users and protect against fraud, abuse, and security incidents.
• Communicate with you about your account, updates, and support requests.
• Analyze aggregate usage to understand and improve product performance.

4. How We Share Information

We do not sell your personal information. We share information only in the following circumstances:

• With service providers that help us operate the Services under appropriate confidentiality and data-protection obligations.
• When required by law, regulation, legal process, or enforceable governmental request.
• To protect the rights, property, or safety of Thought Industries, our users, or the public.
• In connection with a merger, acquisition, or sale of assets, subject to this policy.

5. Data Retention

We retain personal information for as long as necessary to provide the Services and for legitimate business or legal purposes. When information is no longer needed, we take reasonable steps to delete or anonymize it.

6. Security

We implement administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

8. International Transfers

We may process and store information in countries other than where you reside. Where required, we use appropriate safeguards for cross-border transfers of personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact Thought Industries, Inc. at privacy@thoughtindustries.com.